Technology Operations & AIOps Consultant

 Key Responsibilities

1. Toolchain Evaluation & Modernization
• Evaluate legacy monitoring and alerting tools (e.g., BMC MainView, SolarWinds).
• Recommend and integrate a unified observability stack using Splunk, Dynatrace, Grafana, and Elastic Stack.
• Ensure end-to-end visibility across infrastructure, apps, and user experience.
2. AIOps Enablement
• Deploy AIOps capabilities (event correlation, noise reduction, predictive analytics) using Dynatrace and Splunk.
• Enable intelligent alerting and root cause analysis using ML-based models.
• Integrate ServiceNow ITOM for automated incident creation and enrichment.
3. Automation & Self-Healing
• Develop automation playbooks and runbooks (Python, PowerShell, Ansible) for common incident types.
• Enable auto-remediation pipelines linked to AIOps events.
• Support auto-scaling, service restarts, and config drift corrections.
4. Observability Architecture & Implementation
• Deploy logs, metrics, traces using Elastic Stack and Dynatrace.
• Define and implement Service Level Objectives (SLOs), error budgets, MTTR/MTTD benchmarks.
• Build dashboards in Grafana, Dynatrace, and ServiceNow Performance Analytics.
5. Operational Process Reengineering
• Redesign and automate event, incident, change, and problem management processes.
• Align monitoring workflows with ServiceNow CMDB and CI health status.
• Shift operations from reactive to proactive, leveraging predictive insights.

Qualifications

• Education:
• Bachelor's in Information Technology, Engineering, or Computer Science
• Master’s degree (optional but preferred)
• Experience:
• 8–12 years in IT operations, observability, or monitoring architecture
• 3–5 years hands-on in AIOps and automation
• Strong background in Dynatrace, Splunk, SolarWinds, ServiceNow, Elastic, BMC tools
• Core Competencies:
• Observability architecture and integration
• AIOps platforms and automation frameworks
• ITOM/ITSM best practices (especially ServiceNow ITOM modules)
• Scripting and tooling orchestration
• Metrics design: MTTR, Uptime, Alert Fatigue Index
• Certifications (Preferred):
• ITIL 4 Managing Professional
• Dynatrace Associate/Professional
• Splunk Core Certified Admin
• DevOps / SRE Foundation