Call Center Manager/ Account Manager (Project-Based)

Job Title

Account Manager – Events & Telemarketing (Remote, Project-Based)

Overview

We’re seeking a detail-oriented and proactive Account Manager to oversee event-related telemarketing projects on a flexible, project-based basis. This role operates remotely but requires close alignment with Qatar time zone (GMT+3) for meetings, reporting, and daily coordination.

Key Responsibilities

• Call Center Oversight: Monitor live and recorded calls to assess quality, adherence to scripts, and customer engagement.
• Quality Assurance: Evaluate call performance, provide feedback, and update quality trackers to maintain high standards.
• Content & Script Management: Refine and adjust call scripts and outreach messages to improve effectiveness and alignment with project goals.
• Team Coordination: Work with HR to schedule and conduct interviews, manage onboarding, and ensure team readiness.
• Reporting & Analytics: Prepare detailed performance reports for management and clients, highlighting progress, insights, and recommendations.
• Strategic Planning: Develop and edit telemarketing and event strategies, ensuring continuous improvement and measurable outcomes.
• Timeline Management: Set and manage project timelines, ensuring all deliverables are met on schedule.