وصف الوظيفة
Job Summary
We are seeking a professional and customer-focused Call Center Representative to join our team. The ideal candidate will be the first point of contact for customers, handling inbound calls, addressing inquiries, resolving concerns, and providing accurate information about The Groves’ services and offerings.
The Groves is a premier destination in Riyadh, specializing in food & beverage, hospitality, and entertainment. We take pride in providing unforgettable experiences to our guests through exceptional service and a welcoming atmosphere.
- Answer incoming calls promptly and professionally.
- Address customer inquiries, concerns, and complaints with patience and efficiency.
- Provide accurate information regarding The Groves’ services, events, reservations, and promotions.
- Record and update customer information in the system.
- Escalate unresolved issues to the appropriate department or supervisor.
- Ensure a high level of customer satisfaction and maintain company standards in all interactions.
إمتيازات الوظيفة
At SIHAMCO, we believe in rewarding our team with more than just a job — we offer an inspiring work environment and real opportunities for growth. Our benefits include:
- Competitive salary packages – aligned with market standards and experience
- Visa (1 year temp) & Flights into the country for non-citizens
- Accommodation
- Transportation Allowance
- Career development & Internal promotions – grow with us across departments and seasons
- Creative & collaborative work culture – built on passion, innovation, and attention to detail
- Exposure to high-end hospitality & entertainment concepts – gain experience in premium F&B and entertainment
- Experience working on premium events within The Groves, Riyadh Season
- Cultural diversity – join a team of passionate professionals from around the world
Join us and be part of a company that’s redefining hospitality in Saudi Arabia and beyond.
متطلبات الوظيفة
- Saudi National – preference will be given to Saudi applicants.
- Proficiency in both Arabic and English (spoken and written).
- Strong communication and interpersonal skills.
- Ability to remain calm and professional under pressure.
- Prior experience in a call center, hospitality, or customer service role is preferred.
- Familiarity with F&B, hospitality, or entertainment industries is an advantage.
About The Group:
SIHAMCO is a strategic partner operating proudly under the General Entertainment Authority (GEA), National Events Center (NEC), Riyadh Season and Jeddah Season since 2019.
At SIHAMCO, we don’t just lead Saudi Arabia’s hospitality and entertainment evolution—we create it from the ground up. Since 2008, we’ve been designing, constructing, and operating exceptional experiences that blend local authenticity with global standards. Every destination and concept we launch reflects our commitment to cultural storytelling, creative excellence, and operational precision.
Crafting a Homegrown Legacy
All brands under SIHAMCO are homegrown Saudi concepts, fully developed in-house — from initial vision and brand identity to concept creation, design, execution and operation. We don’t import ideas; we build them — crafting unforgettable experiences from scratch that resonate deeply with both local and international audiences.
Our Signature Brands
Every brand under our umbrella is proudly reflecting the heart and soul of Saudi culture, while achieving international acclaim. With over 25 original homegrown brands, SIHAMCO not only sets — but consistently surpasses — global standards in Entertainment, Hospitality, F&B, Lifestyle, Wellness, Family & Pet Entertainment Experience. Our signature ventures: The Groves, ZodiaC Cuisine, Little Krazy, LucaLand, LucaPark, The Polar Ice Bar, Milk & Butter Nail Spa, Kooz Karak, Birds of Eden, El Lechazo, Khawaja Yanni, Zama Zulu, Hawanim Groves City, Vida Vera, The Groves Pizzeria and Gem-In-I showcase what it means to innovate locally and shine globally.
Our brands are also registered across the GCC and internationally such as the United Kingdom, Egypt, Morocco etc ensuring full legal protection and readiness for global expansion.
We Are Only Getting Started!
Several exciting new concepts and brands are currently under development, with launches planned in the coming months. From bold new ideas to thoughtfully crafted experiences, SIHAMCO continues to grow its portfolio with originality, creativity and cultural pride.
People First
Our team is our greatest asset—a dynamic mix of local talent and international expertise, all united by a passion for excellence. We nurture careers, encourage creativity, and build leaders.