Syrians Telesales Representative
- iSchool
- مدينة نصر، محافظة القاهرة، مصر
- Full-time
وصف الوظيفة
Join iSchool, an innovative Egyptian EdTech platform at the forefront of educational technology for young learners. As part of Egypt’s Nahdet Misr Publishing Group, we empower students aged 6 to 18 to embark on professional careers in exciting sectors such as computer science, coding, and artificial intelligence.
iSchool specializes in teaching critical skills and knowledge, equipping the next generation with the tools they need to thrive in tech-driven fields.
Benefits
We offer a competitive salary alongside monthly commissions, comprehensive medical insurance, and ample learning & development opportunities.
Requirements
- Demonstrated experience in a telesales role or relevant customer service position
- Proven history of meeting or exceeding sales targets, particularly through telephonic communication
- Familiarity with essential computer applications, including CRM software and telephone systems
- Capability to absorb product knowledge and effectively convey it to prospective clients
- Fluency in English is essential
- Exceptional communication and interpersonal abilities
- Composed demeanor with the capacity to manage rejection
- Exceptional negotiation skills, adept at resolving issues and handling customer complaints
- High school diploma is required; a bachelor’s degree is a plus
Responsibilities
- Initiate contact with prospective or current customers to introduce products or services following a script
- Respond to inquiries regarding our offerings and the company
- Engage customers through inquiries to ascertain their needs and finalize sales
- Channel prospective clients to the field sales team as necessary
- Update and maintain customer records within our database
- Accurately process and manage customer orders
- Address concerns to maintain the integrity of the company’s reputation
- Exceed expectations to meet sales quotas and enhance future sales opportunities
- Document calls, sales interactions, and pertinent information for future reference
إمتيازات الوظيفة
Compatible Salary.
Monthly Commission.
Medical Insurance.
Learning & Development Opportunities
متطلبات الوظيفة
- Proven experience as telesales representative or other sales/customer service role
- Proven track record of successfully meeting sales quota preferably over the phone
- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
- Ability to learn about products and services and describe/explain them to prospects
- Excellent knowledge of English
- Excellent communication and interpersonal skills
- Cool-tempered and able to handle rejection
- Outstanding negotiation skills with the ability to resolve issues and address complaints
- High school diploma; BSc/BA will be a plus
Responsibilities
- Contact potential or existing customers to inform them about a product or service using scripts
- Answer questions about products or the company
- Ask questions to understand customer requirements and close sales
- Direct prospects to the field sales team when needed
- Enter and update customer information in the database
- Take and process orders in an accurate manner
- Handle grievances to preserve the company’s reputation
- Go the “extra mile” to meet sales quota and facilitate future sales
- Keep records of calls and sales and note useful information