Account Manager - Dubai

The Pepperstone story started in 2010. We know what it’s like to trade the world’s markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech, we’re digital, nimble, connected, and united in our vision to create a better way to trade.

We thrive on progress – for our clients and for ourselves. Our organisational culture is ever-evolving, vibrant, diverse, global, and results-focused. You’ll find our 550+ team currently across 11 locations and 9 time zones.

The Role

As a pivotal point of contact for potential Pepperstone clients, Account Managers play a crucial role in our growth.

Your main objectives will revolve around transforming leads into active accounts, guiding them through the funding process, and facilitating their first steps into trading.

After they start trading, you will take the reins in nurturing the client relationship during the crucial initial phase.

As our Account Manager, your key responsibilities inlcude:

• Effectively manage leads
• Convert leads to traded clients
• Assist clients with funding
• Assist clients with their trade related queries
• Effectively manage relationships with existing clients
• Assist your colleagues in a team basis anyway necessary
• Always adhere to compliance requirements
• Collaborate with other key internal departments, particularly operations and support
• Suggest innovation and improvement to the customer experience where necessary

About you

• Fluent in English and Arabic
• Exceptional customer service & sales skills
• Exceptional written and verbal communication skills (including negotiation processes)
• Understanding of financial markets
• Ability to acquire new knowledge, skills, and abilities quickly
• Proficient numerical ability; be comfortable working with numbers
• Strong ability to work as part of a team
• Desire and passion for continuous learning, improvement, and innovation
• Ability to live the Pepperstone values
• Bachelor’s degree in finance, economics or similar would be highly desired
• Experience with trading or learning trading strategies would be highly desired
• Experience with MetaTrader 4, MetaTrader 5, cTrader and Trading View softwares will be highly desired

Why you will enjoy working with us:

• Competitive salary structure including company bonus scheme 

• Annual remuneration review  

• Employee referral bonuses for referring top talent to the company 

• Genuinely collaborative and friendly culture 

• Flexible and hybrid working 

• Remote working option - work from anywhere for up to 6 weeks per year 

• Ongoing personal development & learning opportunities 

• 3 paid volunteering days per year & Workplace Giving Program 

• Enhanced Sick leave policy 

• 20 days of paid vacation within the first year of employment, increasing to 25 days after one year 

• Employee monthly & quarterly recognition programs for outstanding performance and achievements 

• Regular events and celebrations 

• Comprehensive medical insurance & opportunity to join the Dental scheme 

More about Pepperstone

We’re a regulated online Forex and CFD trading platform. With the scale of a global fintech and the agility of a start-up, we arm our clients with everything they need to take on the global markets with confidence. You will be part of a wider passionate and friendly team, and whilst things may not always go to plan, we learn quickly and move forward with impact. To learn even more visit Pepperstonecareers.com and www.linkedin.com/company/pepperstone/

We understand it’s important to do due diligence on a prospective employer, see what our team are saying on Glassdoor. We respect our team members’ experiences and will never pay to remove a negative review.

Pepperstone is an equal opportunity employer. We are passionate about building a diverse workplace and strongly encourage applications from any background.

“We are a 2023 Circle Back Initiative Employer – we respond to every applicant”.

We will be reviewing applications as they come through, so if this is an opportunity that excites you, don't wait. Express your interest by clicking the apply button below as soon as possible.

Note to external agencies: While we appreciate the efforts of external recruitment agencies, we prefer to engage directly with applicants for this opportunity.

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