Event Operations Excellence Manager

Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?

If yes, then this is the job you're looking for ,webook.com is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales. webook.com is part of the Supertech Group also consisting of UXBERT Labs, one of the best digital and user experience design agencies in the GCC, along with Kafu Games, the largest esports tournament platform in MENA.

Role Overview 

 We are seeking an experienced and strategic Event Operations Excellence Manager for our event operations project Management Office and to drive excellence in project, program, and portfolio delivery. The Event Operations Excellence Manager will be responsible for governance, reporting, resource optimization, and ensuring alignment of all projects with organizational objectives between all the departments. This role requires strong leadership, analytical, and stakeholder management skills to embed best practices and enhance business value through effective project management. 

Key Responsibilities: 

• Establish, implement, and maintain project management methodologies, standards, and governance frameworks. 
• Oversee the planning, execution, and delivery of projects, ensuring alignment with organizational strategy. 

• Develop and manage portfolio dashboards, KPIs, and executive-level reporting. 
• Monitor project performance, risks, issues, and dependencies, providing actionable insights. 
• Drive prioritization of projects to maximize ROI and strategic impact. 
• Manage resource allocation and capacity planning across multiple projects. 
• Ensure compliance with PMO processes, templates, and documentation standards. 
• Lead lessons-learned initiatives and continuous improvement of PMO functions. 
• Support event operations team to increase organizational visibility on all the updates. 
• Act as a key liaison between the event operations department and all the other departments in our company.