Operations Officer

The Operations Officer ensures effective appointment scheduling, team dispatching, and execution of the pest management services as per Rentokil Boecker® standards. The Operations Officer also works with a Client Oriented attitude in order to offer an exceptional client experience.

The Operations Officer is held accountable for the below job responsibilities:

• Implement the standards set in Rentokil Boecker® Operations Manual.
• Schedule appointments as per client’s availability.
• Arrange a proper dispatching for all teams.
• Follow up on pending appointments if any and set a monthly plan to keep them to a minimum.
• Ensure that chemicals and non-chemical products are always available in adequate quantities for each team and monitor their consumption.
• Prepare daily schedules for on-site technicians and guarantee that the treatment is executed as per the programmed work schedule.
• Arrange and confirm distribution of promotional items as per the marketing calendar.
• Communicate with sales department regarding new clients; check and sign the Survey Sheet.
• Handle call backs and solve them within 48 hours.
• Follow up on the Call Back report.
• Ensure all vehicles have Rentokil Boecker® warning signs (Fumigation, Floor warning signs, etc.), bait stations’ service records and other labels.
• Generate and submit the assigned reports to concerned management.
• Handle the client’s data accurately and timely on Rentokil Boecker® systems.
• Review submitted treatment reports and take action when deemed necessary.
• Perform courtesy calls and visits to clients and fill appropriate reports.
• Schedule yearly pest control treatments and follow up on their execution.
• Liaise with and advise clients on pests, sanitation and pest proofing recommendations, pesticide and pest control treatments including information on control strategies appropriate to each situation.
• Advise technicians on pending payments to be collected from clients.
• Contact residential clients to confirm and execute the contract renewal.
• Prepare overtime report and submit it to Operations Manager for approval.
• Represent Rentokil Boecker® in exhibitions, forums, and other events.