Customer Success Specialist
- Nasoft.eg
- مدينة الشيخ زايد، الجيزة، مصر
- Full-time
وصف الوظيفة
Nasoft is hiring a Customer Success Specialist for our client specialized in E-commerce and Digital Marketing.
Job Responsibilities:
- Manage customer onboarding and provide training sessions on product usage.
- Act as the main point of contact for assigned clients.
- Monitor customer activity to identify adoption trends and potential issues.
- Provide proactive solutions to help clients achieve their business goals.
- Coordinate with internal teams (Product, Support, Sales) to resolve customer concerns.
- Collect and analyze customer feedback to drive product improvements.
- Prepare and deliver reports on customer health, usage, and satisfaction.
- Promote upselling and cross-selling opportunities when applicable.
- Ensure high retention and contract renewal rates
إمتيازات الوظيفة
Benefits & Working Conditions:
◾ Working days: Sunday to Thursday (Friday and Saturday off)
◾ Working hours: 9:00 AM – 6:00 PM
◾ Health and Social Insurance
◾ Learning & Development programs (L&D)
◾Gym Subscription Discount
📍 Job Location: El Sheikh Zayed, Giza (Hybrid)
متطلبات الوظيفة
- Bachelor’s degree in Business Administration, Marketing, IT, or related field.
- 1–3 years of experience in Customer Success, Account Management, or Customer Support (preferably in SaaS).
- Proven experience managing client relationships and delivering positive outcomes.
- Familiarity with SaaS platforms, CRM systems, or customer engagement tools.
- Experience working in a fast-paced, tech-driven environment.
- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict-resolution abilities.
- Ability to analyze customer data and interpret usage metrics.
- Organizational and time management skills with attention to detail.
- Technical aptitude to understand SaaS platforms, APIs, and integrations (basic level required).
