Customer Support Associate (JVC Branch)

Driven Properties is looking for a Customer Support Associate to be the welcoming face of our JVC branch. This role is ideal for someone who is client-focused, highly organized, and able to manage a variety of front desk and customer service responsibilities in a fast-paced real estate environment.

The Customer Support Associate will serve as the first point of contact for clients and visitors, ensuring every interaction reflects professionalism, efficiency, and a customer-first approach while supporting our Sales and Leasing teams.

Key Responsibilities

Front Desk & Client Reception

• Greet and welcome clients and visitors in a professional and friendly manner.
• Answer incoming calls, emails, and walk-in inquiries, directing them to the right department or property consultant.
• Provide accurate property details and company information when required.

Client Support & Lead Handling

• Assist clients with general inquiries about property listings, tenancy processes, and company services.
• Capture basic client details (requirements, budget, preferences) and connect them with the appropriate consultant.
• Maintain accurate records of walk-in leads and calls in the CRM system.

Administrative Support

• Manage appointment scheduling and meeting room bookings.
• Handle basic document processing (service requests, tenancy paperwork, updates).
• Support the branch with filing, reporting, and day-to-day office coordination.

Customer Experience & Service Quality

• Ensure every client interaction delivers a smooth and positive experience.
• Escalate issues or complaints to the Customer Care Manager when necessary, ensuring timely follow-up.
• Promote Driven Properties’ services by maintaining a helpful and professional presence at the reception desk.

Compliance & Professionalism

• Handle client information with confidentiality and discretion.
• Ensure all client communications align with company policies and UAE real estate regulations.
• Represent Driven Properties with high ethical standards at all times.