وصف الوظيفة
Key Responsibilities
· Collaborate with Delivery, Development, and Application Support teams to gather detailed functional and non-functional
requirements.
· Author and maintain Software Requirements Specification (SRS) documents for systems being handed over post go-live.
· Develop standardized handover documentation templates and checklists.
· Ensure that all handover deliverables include architecture overviews, configurations, support scenarios, workflows, and known
issues.
· Translate technical specifications, user stories, and configurations into clear, structured documentation.
· Conduct interviews with SMEs and stakeholders to gather undocumented knowledge relevant to support.
· Review existing documentation and align with QMS and ITSM standards.
· Ensure documentation adheres to audit, compliance, and traceability requirements.
· Support periodic reviews and updates of documentation to reflect system changes or new releases.
متطلبات الوظيفة
QUALIFICATIONS
· Bachelor’s degree in Computer Science, Information Systems, Technical Communication, or related field.
· Exceptional writing and organizational skills.
· Strong understanding of software delivery lifecycle and production support environments.
Experience
· 5+ years as a Technical Writer in IT, software, or enterprise environments.
· Proven experience developing SRS or technical handover documents.
· Background in working within Agile, DevOps, or Waterfall delivery models.
Technical Skills
· Proficient in Microsoft Word, Confluence, JIRA, or documentation management systems.
· Familiarity with SRS, BRD, and technical design documentation standards.
· Experience with diagramming tools like Visio, Lucidchart, or Draw.io.
· Understanding of APIs, software architecture, and infrastructure basics.
Leadership Skills
· Ability to take ownership of the handover documentation lifecycle.
· Collaborate across departments to enforce standards and drive process improvement.
· Mentor project teams on documentation expectations and SRS structure..
Preferred Certifications
· Certified Technical Writer (e.g., CPTC by STC)
· ITIL Foundation (for understanding support environments)
· ISO 9001 Awareness or CMMI knowledge is a plus
Key Competencies
· Detail-oriented with a high degree of accuracy.
· Strong communication and stakeholder management skills.
· Analytical mindset with the ability to connect business needs to technical solutions.
· Proactive and self-driven with a commitment to quality.