Guide SOC Duty Manager

JOB SUMMARY

The Guide SOC Duty Manager is responsible for representing the Guide team within the Security Operations Center (SOC). This role ensures strict adherence to access protocols, incident documentation, and inter-departmental communication in support of organization’s operational excellence and core values: Guest Experience | Dignity | Safety | Respect | Authenticity

COLLECTIVE JOB DUTIES

• Represent the Guide team and ensure coordination with the SOC Supervisor for efficient daily SOC operations.
• Maintain strict access control: prevent unauthorized personnel from entering the SOC.
• Prevent unauthorized video or audio recording within the SOC environment.
• Ensure effective communication and handover of relevant operational information to Park Operators, Organization Operations, and WRS.
• Escalate and coordinate incidents promptly as per established procedures.
• Monitor entries made by others in the PSIM system to ensure completeness and accuracy.
• Support incident response by maintaining situational awareness and real-time reporting.
• Perform any reasonable tasks requested by the Project Manager or Client.

CULTURAL & VALUES ALIGNMENT

Core Value Expected Behavior

Guest Experience Support operational decisions that protect the guest journey and reputation.

Dignity Maintain a respectful, fair, and discreet presence in all SOC activities.

Safety Act as a safety advocate, ensuring all protocols are followed without compromise.

Respect Interact respectfully with all teams, regardless of rank or department.

Authenticity Ensure reporting and communication is always accurate, honest, and professional.