Guide

JOB SUMMARY

The Guide serves as a vital Guest Experience Ambassador, responsible for welcoming, assisting, and guiding guests and residents both on foot and in vehicles. Acting as the frontline representative of organization, the Guide delivers exceptional service, responds promptly to incidents, and staffs the WRS Help Centers to ensure a safe, enjoyable, and memorable guest experience. This role supports the core values of Guest Experience, Dignity, Safety, Respect, and Authenticity.

COLLECTIVE JOB DUTIES

• Act as a Guest Experience Ambassador, providing warm, professional, and proactive assistance to guests and residents throughout the site.
• Guide guests both on foot and in vehicles, ensuring smooth navigation and a positive experience.
• Serve as the first responder to incidents, providing immediate assistance and escalating issues as needed.
• Operate WRS Help Centers, delivering timely support and information to visitors.
• Uphold all safety and operational protocols to maintain a secure environment for guests and staff.
• Communicate effectively and promptly with the Guide Team Leader and other departments.
• Embody and promote organization core values in every interaction with guests and colleagues.
• Perform any other reasonable duties as assigned by the Guide Team Leader or client.

CULTURAL & VALUES ALIGNMENT

Core Value Expected Behavior

Consistently Deliver exceptional and memorable guest interactions.

Dignity Treat all guests and team members with respect and professionalism.

Safety Follow all safety guidelines to protect guests and staff.

Respect Foster an environment of respect and inclusivity.

Authenticity Communicate honestly and maintain integrity in all actions.