Senior E-Commerce Payments Specialist

About Us: Platinumlist.net, a pioneering leader in the online event guide and ticketing solution industry, has been revolutionizing the event landscape in the Gulf region since 2009. As the largest ticketing provider in the GCC, we proudly serve an extensive array of events across the United Arab Emirates, Saudi Arabia, Oman, Bahrain, Qatar, and Kuwait from our Dubai-based headquarters.

We are a fast-growing digital platform specializing in ticketing services for entertainment, cultural events, attractions, and sports experiences across the GCC region. With a dynamic, fast-paced environment, we are committed to innovation, operational excellence, and delivering a seamless experience for both organizers and customers. As part of our continued expansion, we are seeking a highly capable and technically driven Payments Infrastructure & Optimization Specialist to join our team.

Your Role: We are seeking a highly technical, results-driven specialist to own and optimize our online payment processing infrastructure across multiple acquirers, MIDs, and PSPs. This role is purely focused on payment performance optimization — designing and managing smart routing, multi-acquirer strategies, FX cost reduction, and in-house payments technology. You will manage the entire online payments performance layer, from BIN-based routing logic and multi-currency settlement optimization to AI-driven, real-time monitoring tools, ensuring we maximize approval rates, minimize costs, and stay ahead in payment infrastructure innovation by reducing reliance on third-party orchestration platforms.

Key Responsibilities:

1. Transaction Monitoring & Performance Analysis
• Monitor real-time payment performance using dashboards, alerts, and AI-driven anomaly detection.
• Analyze declines and success rates to identify optimization opportunities by PSP, acquirer, and market.
• Build predictive models to forecast approval trends and prevent potential issues before they occur.
• Track and report key KPIs such as approval rate improvements, FX savings, and decline recovery rates.
2. Routing & Optimization
• Design and maintain smart routing logic based on BIN, issuing country, card scheme, currency, transaction value, and channel.
• Implement multi-acquirer and failover strategies to increase approval rates and ensure redundancy.
• Enable Apple Pay BIN detection (DPAN BIN) for accurate routing on tokenized transactions.
• Conduct A/B routing tests to determine optimal acquirer/PSP selection for each market segment.
3. Cost & FX Impact Reduction
• Manage settlement accounts in multiple currencies to avoid unnecessary FX conversion fees.
• Analyze FX markup costs and negotiate with acquirers/PSPs for reduced or zero markup.
• Automate routing to ensure transactions are processed in matching currency MIDs wherever possible.
4. Data Management & Insights
• Maintain and enrich BIN databases for routing accuracy and cost tracking.
• Store and analyze transaction metadata to generate insights on market performance and cost efficiency.
• Build real-time dashboards for success rates, FX costs, and acquirer performance metrics.
5. Technology & Innovation
• Lead the development of in-house payment routing and retry engines to reduce dependency on external orchestration providers.
• Integrate AI/ML models for intelligent routing, payment method recommendations, and decline recovery.
• Oversee PSP and acquirer integrations, API enhancements, and alternative payment method rollouts.