Customer Support Associate
- Driven Properties
- Dubai - United Arab Emirates
- Full-time
وصف الوظيفة
We are seeking a dynamic and customer-focused individual to join our team as a Call Center & Customer Service Executive. The ideal candidate will have prior experience in handling customer inquiries and support calls, with the ability to deliver a positive client experience at all times. This role requires strong communication skills, a professional appearance, and the flexibility to manage varying shifts, ( 8AM to 5PM, 9AM to 6PM and 1PM to 10 PM).
Key Responsibilities:
- Handle inbound and outbound calls in a courteous and professional manner
- Assist clients with inquiries, complaints, and service-related questions
- Maintain accurate records of customer interactions and follow-ups
- Support administrative tasks including documentation, reporting, and coordination
- Collaborate with other departments to resolve customer issues efficiently
- Provide a high level of customer satisfaction through effective communication
- Be flexible to cover other shifts as needed
إمتيازات الوظيفة
- Competitive salary.
- Health insurance and other benefits as per UAE labor law.
- Opportunities for career growth and development within the organization
- Dynamic and collaborative work environment.
- Contribution to providing exceptional customer service and driving success in a leading real estate brokerage firm in Dubai.
If you're passionate about creating exceptional customer service, have a keen eye for detail, and thrive in a collaborative environment, we'd love to welcome you to the Driven Properties team!
متطلبات الوظيفة
- Previous experience in a Call Center or Customer Service role is a must
- Experience in the Real Estate industry is a strong advantage
- Proficiency in Microsoft Office and basic administrative skills
- Well-groomed, confident, and presentable with a pleasant demeanor
- Excellent verbal and written communication skills in English
- Fluency in any additional language(s) other than English and Arabic is a plus
- Female candidates preferred under the age of 35; male candidates will also be considered
- Must be flexible with work hours, especially the 1:00 PM to 10:00 PM shift and weekend shifts
