وصف الوظيفة
Department: IT / Digital Transformation
Location: Riyadh, Saudi Arabia
Job Type: Full-time
Job Summary:
We are seeking a skilled ServiceNow Developer to design, configure, and customize ServiceNow platforms and modules. The ideal candidate will have strong expertise in ServiceNow development, integration, and best practices to support business process automation and digital workflows across the organization.
Key Responsibilities:
- Develop and customize ServiceNow applications, modules, and workflows (e.g., Incident, Change, Problem, CMDB, Service Catalog).
- Design and implement ServiceNow solutions to improve ITSM, HRSD, ITOM, and other business areas.
- Integrate ServiceNow with other systems using REST/SOAP APIs and middleware tools.
- Collaborate with stakeholders to gather and analyze business requirements.
- Perform system configurations, scripting (client/server), UI policies, business rules, and scheduled jobs.
- Conduct unit testing, troubleshoot issues, and ensure optimal platform performance.
- Participate in Agile sprints and maintain proper documentation of solutions and changes.
- Stay up-to-date with the latest ServiceNow releases and functionalities.
متطلبات الوظيفة
Required Qualifications:
- Bachelor's degree in Computer Science, IT, or a related field.
- Minimum 3–5 years of hands-on experience with ServiceNow development.
- Strong understanding of ITIL and ServiceNow ITSM modules.
- Proficient in JavaScript, Glide scripting, and ServiceNow Studio.
- Experience with integration tools and technologies (REST, SOAP, JSON, XML).
- ServiceNow Certified System Administrator (CSA) — Required
- ServiceNow Certified Application Developer — Preferred
Preferred Skills:
- Experience with ServiceNow modules like HRSD, ITOM, SecOps, or GRC.
- Familiarity with CI/CD and version control tools (e.g., Git).
- Knowledge of Service Portal, Flow Designer, and Performance Analytics.
- Strong communication and problem-solving skills.