Director - Customer Experience

The Director - Customer Experience at Qiddiya Investment Company will play a pivotal role in shaping and enhancing the customer experience across all touchpoints. This leadership position calls for a visionary who will spearhead the development and execution of strategies aimed at elevating service quality, fostering customer loyalty, and creating memorable experiences for clients and stakeholders.

Key responsibilities include:

1. **Strategic Development**: Create a comprehensive and innovative customer experience strategy aligned with the company’s vision and objectives. Propel the mission of Qiddiya to position itself as a leader in customer satisfaction within the entertainment and tourism sectors.

2. **Customer Journey Enhancement**: Analyze and refine the customer journey by identifying key interaction points and ensuring that all processes are optimized for a seamless experience.

3. **Cross-Functional Collaboration**: Work closely with various departments including marketing, sales, and operations to promote a unified approach to customer experience and ensure alignment in achieving the organization’s goals.

4. **Insights and Feedback**: Implement systems to gather customer feedback and insights that inform continuous improvement efforts and lead to proactive decision-making.

5. **Team Leadership**: Build and lead a high-performing team focused on delivering exceptional customer support. Provide coaching and development opportunities essential for fostering talent.