Demand Planning Analyst

We are the Intelligent Internet Platform. We connect People, Places and Things anywhere, managing Internet Performance better than anyone else, while providing One Global Experience, giving Visibility, Control and Security through expereoOne.

Expereo believes in the power of Internet connectivity. As the world's largest provider of managed internet, SD-WAN/SASE, and Cloud connectivity solutions, we power enterprises and government sites worldwide, helping to enhance every business' productivity with flexible and optimal Internet performance.

As a trusted partner of Fortune 500 enterprises, our continued aim and success in helping our customers and partners depends solely on the talented individuals who make Expereo a dynamic, effective, multicultural, and equitable environment.

About the role

The Demand Planning Analyst will play the leading role in providing business reporting and analysis to the Operations Management Team. A key requirement of the role will be to provide insights on how to improve business activities based on performance analysis and forecasts.

Responsibilities

• Plan and forecast service delivery revenue on a monthly and quarterly basis, with regular tracking updates.
• Collaborate with internal teams (Customer Success Managers, Project Managers) to resolve order fulfilment issues and manage aged orders through analysis and target setting.
• Oversee resource planning, productivity tracking, and documentation best practices.
• Communicate effectively via reports and presentations, providing business intelligence to operations leadership.
• Liaise with finance, sales, and other stakeholders to gather business requirements and contribute to customer segmentation strategies.
• Support improvements in customer satisfaction (CSAT, NPS) through data analysis, reporting, and communication best practices.