Associate - Fleet Operations ( Courier Industry )

Shipa Delivery is an online platform that makes it easier for businesses to send and receive parcels within the GCC. Our expanding operation connects users with a network of delivery assets and services via mobile apps and online business dashboards. We make collection of packages within one hour a reality, along with a choice of on-demand, same-day, next-day, and cross-border delivery services. Shipa Delivery’s technology stack provides real-time parcel tracking via GPS; and for businesses, an integrated solution to streamline last-mile logistics and automate delivery management.

We celebrate versatile and self-driven candidates. We need you to be obsessed with customer engagement and be a force of evolution to make us better every day. Our culture is all about speed and care. 

Role Summary:

The Fleet Management Associate holds the responsibilities of overseeing the Delivery Assistants in their day-to-day operational assignments, analyzing work processes based on performance reports and recommending improvements, leading coordination with other teams and departments, and reporting relevant matters to the management.

Responsibilities include but not limited to:

• Provide leadership and daily support to Delivery Assistants; address and resolve
  operational issues or concerns.
• Consistently engage with Delivery Assistants to ensure that shipments are delivered in
  accordance with the Service Level Agreements (SLAs).
• Ensure that the Delivery Assistants strictly follow the clients' SOPs to prevent any escalations from arising.
• Collaborate with Delivery Assistants to plan optimized delivery routes for efficient,
  professional, and hassle-free service.
• Monitor daily fleet operations and team performance; prepare and submit
  performance reports to the Operations Manager.
• Act as a liaison between customers and the operations team, identifying issues
  and implementing solutions to improve the customer experience.
• Review and analyze logistics data (e.g., exception reports, delivery volume/hour,
  accident reports) to identify cost-saving and performance improvement opportunities.
• Contribute to the development of operational strategies to meet key performance
  goals and identify growth opportunities in the eCommerce space.
• Support both on-road and in-house operations with additional tasks as needed.